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Important information

Here are some important aspects of the agreement I typically make with people when we decide to work together. We can discuss these areas when we meet for the first time, but you may like to read these in advance, so you can be prepared and perhaps come along with any questions these points may raise for you.

Get in touch with Bronwyn Daffern on 07805 791490 for a free initial telephone conversation, or by email to assess your needs and how she can help you.

Birmingham school counselling service

Initial contact

When you make contact with me, we will usually try to arrange a brief telephone call to discuss your reasons for contact, availability for a face to face assessment appointment, and to set a date, time and location for that appointment.

This first appointment is a chance for us to talk through what brings you to counselling, Ecotherapy or Psychotherapy, and how I work to help you. This helps us decide whether we feel we can work together, answer any questions you may have and we can explore what you hope to get from counselling, Ecotherapy or Psychotherapy. By the end of that appointment we may agree to work together on a regular, weekly basis and we will also agree our ‘contract’. This includes confidentiality, timekeeping, cancellations, fees, location and helps frame the way we will work together and clarify the commitment we both make to the work we agree to do together, whether this is a short-term arrangement or longer term.


What you say in counselling is confidential, this will help you feel able to talk as openly and freely as you can, and in this way get as much as possible from the process. It can take time to get used to this and that is normal. The only circumstances where I might have to consider breaching confidentiality, would be if I believed you were at significant risk of harm and might need a different type of intervention to help with that, or if you told me a person under the age of 18 known to you, was similarly at risk.


Most Counsellors and psychotherapists have professional supervision. This means they meet regularly with a more experienced counsellor or therapist to discuss their work with clients as a means to ensuring good practice. I have regular monthly supervision and those meetings are confidential, and things discussed anonymously, no information is provided that could identify you.


If you need to cancel an appointment it is helpful to have as much notice as you can give in advance. Cancelled appointments are chargeable at the full fee rate. Call/text/email me to cancel an appointment on 07805791490 or click here to email.

There may be times when you feel like cancelling because you don’t think you have much to say and yet it is often at these times that counselling can be at its most useful, so please do attend all of our arranged appointments.


My fees start at £70 for individual counselling or psychotherapy appointments.
Occasionally reduced fees are possible by negotiation, please ask if this may apply to you.

Data protection

Any information you provide to me for the purposes of our work together to help and support you will be retained and used for that purpose only. This includes any contact to arrange appointments. I will not contact you for any other reason. I will keep basic records for a period of time during and after our work together.

You have the right to ask to see the information I hold about you, please ask me and you can view it in a session. You can ask me to change any information that I hold about you that is incorrect. You have the right to ask me to delete information that I hold about you, which I will do, with the exception of information which I have a legal obligation to keep, for example, for my tax reporting purposes.

If you wish to complain about how I handle your data, in the first instance please contact me, Bronwyn Daffern, Data Controller at Bronwyn Daffern Counselling. If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office at or call 03031231113.

Also see site privacy policy and website terms.

“Everything that irritates us about others can lead us to an understanding of ourselves.” Carl Jung.